Application Performance Management 9.x Advanced

Module 1: Course Overview

• Course objectives and overview
• Course schedule
• Introducing the lab environment
• Class logistics

Module 2: Operations Bridge Overview

• Describe how IT organizations can transition from a cost function to a value creator
• Describe the Operations Bridge approach to addressing those challenges
• Describe the applications that comprise the Operations Bridge solution

Module 3: APM Architecture and Configuration Decisions

• Review APM Architecture
• List the components of the APM portfolio
• Review the workflow for installing and configuring APM
• Harden APM deployment
• Define High Availability options
• Design APM Disaster Recovery
• Define a multi-tenancy environment
• Configure APM deployment
• Work with the Setup and Database Configuration Utility
• Size and tune APM deployment
• Work with Infrastructure Settings
• Work with JMX Console

Module 4: Introduction to the Modeling Studio

• Navigate the Modeling Studio
• Define Topology Query Language (TQL)
• Work with TQLs
• Define the concept of models
• Create models
• Create Perspective-based views
• Create Pattern views

Module 5: RTSM Administration

• Describe the components of RTSM
• Integrate Multiple CMDBs
• Configure RTSM-CMS Integration

Module 6: RTSM Reconciliation

• Understand the Reconciliation Engine in UCMDB
• List reconciliation processes
• Name reconciliation types
• Use identification rules

Module 7: Service Health Customization

• Describe customizing Service Health to meet unique requirements
• Create Health Indicators (HIs)
• Create HI assignments
• Create Key Performance Indicators (KPIs)
• Create KPI assignments
• Describe the operation of KPI Enrichment Service (KES)
• Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)

Module 8: System Health

• State System Health’s primary function
• Install System Health
• Drill down to identify and investigate APM issues
• Start and stop individual APM processes
• Package APM log files so they can be sent to MF Support
• View and save individual log files
• View the status and value of APM metrics
• Configure APM failover using System Health
• Access System Health’s SiteScope UI

Module 9: APM Logs and Troubleshooting

• Explain how to use APM logs
• Use the APM Logging Administrator to create custom personal log files
• Troubleshoot the APM Platform
• Make use of troubleshooting tools and resources
• In addition, this module contains the following appendices:
• Appendix A – APM Applications Troubleshooting
• Appendix B – APM Reports Troubleshooting
• Appendix C – APM Data Collectors Troubleshooting
• Appendix D – Additional Troubleshooting Tips

Module 10: APM Extensibility

• Define the Service Health API
• Define the Service Level Management (SLM) API
• Define the End-User Management (EUM) API
• Define the Generic Reporting Engine API
• Appendix A – Troubleshooting
• Appendix B – APM 9.x EUM Reports Troubleshooting

Module 11: APM-OBM Integration

• Identify the OBM – APM Integration features
• Explain the OBM – APM Integration Process
• Setup the OBM – APM Integration
• Validate the OBM – APM Integration
• Utilize the additional Integration features
• Explain configuration options of the OBM – APM Integration